Disney Vacation Club (DVC) has been running a trial program known as the Member Experience Specialist Team for approximately 1 year now. This initiative provides select DVC members with personalized assistance for their vacation planning needs, about 90 days before their scheduled arrival.
What Can The Member Experience Specialist Team Do?
The assistance provided spans various areas such as:
- Making dining reservations
- Searching for recreational activities
- Organizing special events
- Setting up the My Disney Experience app
- Managing Disney Magic Mobile Digital Wallet Pass for membership benefits
- Purchasing park tickets and making park reservations
- Handling resort reservation requests
- Answering general inquiries
How It Works
Members are first contacted by email and can then begin expressing their specific needs either by either email or phone call. Once the DVC members wishes are understood, the team goes to work booking the needed services and reservations on their behalf.
How To Join The Program
This program is available by invitation only and is currently free of charge. It is primarily targeted at guests staying in larger or more expensive Disney Vacation Club accommodations, including three-bedroom Grand Villas, Cascade Cabins at Copper Creek Villas & Cabins, and the Bungalows at Disney’s Polynesian Village Resort.
Disney Vacation Club Innovation
Disney Vacation Club continues to innovate and enhance the magical experience for members. With the introduction of the Member Experience Specialist Team, vacation planning has never been more personalized or efficient.
While this service is currently exclusive and by invitation only, it holds promise for potential expansion, offering even more DVC members the opportunity to enjoy this exceptional level of service. The magic of Disney extends beyond the parks and into the meticulous planning and care that goes into each member’s vacation, reinforcing why Disney truly is the happiest place on Earth.
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