How The Direct-To-Room Service Works On The My Disney Experience App



Direct-To-Room Service

If you’re a fan of Disney World, then you know that one of the best things about it is the convenience of the Direct-To-Room service that is offered at Disney Resort hotels and Disney Vacation Club resorts. This service allows you to bypass the normal check-in procedure, and head directly to your room. In this article, we will explain exactly how the Direct-To-Room service works on the My Disney Experience app. Let’s get started!

How To Use Direct-to-Room Service

Follow these simple steps to enjoy Direct-to-Room service for your next Disney Resort reservation:

Link Your Reservation To Your Disney Account

Head to the My Disney Experience app and tap the menu button on the lower right hand corner of the screen.

Menu Button Icon - MDE
Menu Button Icon – MDE

Next, you’ll want to tap on the “Resort Hotel” card.

Resort Hotel Card - MDE
Resort Hotel Card – MDE

To link your hotel reservation to your Disney account, fill in your confirmation number and the last name on the reservation.

Opt-In To The Online Check-In Service

Opt-In To The Online Check-In Service

Before arriving, use the Online Check-In service on disneyworld.com or in the My Disney Experience app.

Check The My Disney Experience App On Arrival Day

Your Room Number will appear on your resort hotel reservation when your room is ready

On your arrival day, check the My Disney Experience app. You’ll receive real-time updates – including a notification when your room is ready.

Head Directly To Your Room, Open With App

Once your room is ready, the My Disney Experience app will provide you with the room number. You will be able to head directly to your room and unlock the door with the My Disney Experience app, an active MagicMobile pass, or an active MagicBand that is linked to your Disney account.

Use Express Resort Checkout When Leaving

You can completely skip the Front Desk for check-out as well. When your reservation has been completed, you can use the Express Resort Checkout service.

Who Is Eligible For The Direct-To-Room Service?

All Disney Resort hotel Guests can take utilize Disney’s Direct-to-Room service for their upcoming reservations.

Check-In Times At Disney Resort Hotels & Disney Deluxe Villas

By using the Online Check-In service, you can always proactively check up on your room status, or simply let your phone notify you when your room is ready.

If you’re wondering what the official check-in times are:

  • Disney Resort Hotels: 3:00 PM
  • Disney Deluxe Villas: 4:00 PM

In some cases, Disney can accommodate earlier check-in times, but rooms are never guaranteed to be ready prior to the official check-in times.

Access Select Areas Of Your Disney Resort Before Check-In

Bay Lake Pool
Enjoy the pool prior to your check-in time! You can use the My Disney Experience App to access pools even before gaining access to your room.

If you’re staying at a Disney Resort hotel or DVC resort,  you can enjoy access to select areas, such as the many amazing pools at Disney resorts, before you check into your room. To gain access to these select areas, use the unlock door feature in the My Disney Experience app, an active MagicMobile pass, or an active MagicBand.

As long as you have a valid hotel reservation and you’re using the My Disney Experience app, Direct-to-Room Service can save you valuable time on your next vacation. Be sure to take advantage of this great service on your next trip to Disney World!

Let Us Know Your Thoughts!

Did you find this article helpful? Let us know in the comments below, and be sure to share it with your friends and family who are planning their next Disney vacation. And don’t forget to check out our other blog posts for more tips and tricks on making the most of your next trip to the happiest place on earth!

Written by

Rachel Van Norman


Contributing Writer

Rachel fell deeply in love with all things Disney as a little girl. Now as a wife and a mother herself, she shares this Disney obsession with her son and everyone around her. From her love of princesses to eating all the Disney food, Rachel spends her time radiating Disney magic and keeping everyone up to date on Disney news.

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