At Walt Disney World, cast members are often recognized for their dedication and contribution to creating magical experiences for guests. Over two million Mobile Cast Compliments have been received through the My Disney Experience app, showcasing the gratitude guests feel for exceptional service. This milestone not only highlights the role of cast members but also provides insight into how you can express your appreciation during your next visit.
What Are Mobile Cast Compliments?
Mobile Cast Compliments are a feature available on the My Disney Experience app that allows guests to acknowledge cast members for outstanding service. Whether someone went out of their way to assist with directions or created a unique moment of joy, this tool makes it simple to share positive feedback. These messages of gratitude contribute to a growing culture of appreciation within the parks.
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One notable example of this program’s impact comes from Andrew Rubin, a cast member in the Disney College Program. Andrew has received over 550 compliments within six months for his innovative approach to engaging guests in the parking lots, using music and Disney-inspired lyrics to craft memorable experiences.
Cast Members Supporting Each Other
It’s not just guests who recognize the impact of cast members. Over the past decade, Disney employees have exchanged millions of compliments through an internal tool called RecognizeNow!. This platform allows cast members to acknowledge one another’s hard work, fostering a community of mutual support and respect behind the scenes.
This exchange of gratitude helps sustain the magical atmosphere that Disney guests experience daily. It’s a reflection of the collaborative effort required to make Disney theme parks run seamlessly.
How to Leave a Mobile Cast Compliment
Guests can leave a compliment through the My Disney Experience or Disneyland Resort app. Here’s a simple guide:
- Open the app and scroll to the bottom of the menu screen.
- Select the “Cast Compliment” option.
- Choose a sentiment from the options provided and include the cast member’s first name and hometown.
- Double-check the details before submitting to ensure the cast member receives their recognition.
These compliments are directly shared with the cast members, serving as a reminder of how they’ve made a difference in someone’s visit.
The Importance of Recognizing Cast Members
Recognizing the efforts of cast members is about more than saying “thanks.” These compliments provide positive reinforcement and contribute to an environment where employees feel valued. For cast members like Andrew Rubin, receiving acknowledgment is a moment of validation that inspires them to continue creating magical experiences.
Disney’s initiative to facilitate guest recognition is a testament to its commitment to honoring the people who bring the parks to life. By building user-friendly tools for this purpose, Disney helps bridge the connection between cast members and the guests they serve.
A Culture of Appreciation
The ongoing success of the Mobile Cast Compliment feature, combined with peer recognition tools like RecognizeNow!, highlights Disney’s dedication to cultivating a supportive community among cast members and guests. With millions of compliments already shared, it’s clear that the personal touches by cast members leave lasting impressions.
Next time you’re at Walt Disney World or another Disney destination, think about the moments that make your trip special. Take a moment to thank the individuals who bring those moments to life, knowing that your message has the power to brighten their day and encourage the magic to continue.
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Written by
Rachel Van Norman
Contributing Writer
Rachel fell deeply in love with all things Disney as a little girl. Now as a wife and a mother herself, she shares this Disney obsession with her son and everyone around her. From her love of princesses to eating all the Disney food, Rachel spends her time radiating Disney magic and keeping everyone up to date on Disney news.
