As Disney Vacation Club (DVC) members enjoy the holiday season, it’s helpful to keep in mind some temporary changes to services. Each year, DVC Member Services adjusts its availability on major holidays, including Thanksgiving. This year is no exception, and understanding what is available during this time can help members plan ahead.
Closure Details for Thanksgiving
On Thursday, November 28th, 2024, Disney Vacation Club Member Services, as well as Member Administration and Member Accounting, will be closed in observance of Thanksgiving. During this day, live support will not be available via phone or the online chat feature. This closure is part of Disney’s annual holiday observance, ensuring cast members can spend the day with their families.
Normal operations, including phone and chat support, will resume at 9 a.m. Eastern on Friday, November 29th. If you anticipate needing assistance, it’s best to reach out before or after the break.
Self-Service Features Available
Even though Member Services won’t be available on Thanksgiving Day, DVC members still have access to a wide range of self-service features through the DVC members-only website. This platform allows members to manage many aspects of their membership conveniently online, even during holidays.
Some of the functions supported by the site include the ability to:
- Create, modify, or cancel reservations
- Bank or borrow points for future use
- Pay annual dues
- View membership documents and transaction history
These tools are designed to empower members to handle tasks independently. Whether you’re making plans for next year’s vacations or managing your account, the self-service tools can be a valuable resource on holidays.
A Few Reminders for Members
For members planning to use the self-service functions on the DVC website, it’s worth noting that some updates might not yet reflect on your account. For example, while the estimated annual dues for 2025 have been published recently, they will not appear on members’ accounts until later in December. Keep this in mind as you manage your account online.
If you need help navigating the self-service options, consider reviewing the website’s FAQs or reaching out to Member Services before the holiday to ensure you’re confident using these tools.
Preparing Ahead for the Thanksgiving Closure
The Thanksgiving holiday represents an important time to relax and spend time with loved ones, and Disney acknowledges this by adjusting its operations temporarily. By planning ahead and utilizing the resources available online, DVC members can avoid any disruptions and still enjoy a seamless holiday experience.
If you anticipate needing assistance with your DVC account, making reservations, or dealing with any account-related issues, try to address them on or before November 27th. Alternatively, you can wait until Member Services reopens on November 29th for live support.
Enjoying the Holiday Season as a DVC Member
The temporary closure of Member Services on Thanksgiving is a good opportunity to take advantage of the online tools that Disney Vacation Club provides. Understanding these options and planning accordingly can ensure a smooth experience, even while live support is unavailable.
Whether you’re booking future vacations or simply enjoying the holiday season at your Home Resort, Thanksgiving is a time for reflection, gratitude, and magical memories. Disney Vacation Club members would be wise to use the online tools available and prepare ahead for any assistance they might need to fully enjoy this special time of year.
Written by
Rachel Van Norman
Contributing Writer
Rachel fell deeply in love with all things Disney as a little girl. Now as a wife and a mother herself, she shares this Disney obsession with her son and everyone around her. From her love of princesses to eating all the Disney food, Rachel spends her time radiating Disney magic and keeping everyone up to date on Disney news.
