Guests attempting to book dining reservations at Walt Disney World recently encountered an unexpected system outage. The issue temporarily disrupted the ability to make or modify reservations online or through the My Disney Experience app. Here’s what happened, how it impacted guests, and what to do in case of future outages.
Details of the Outage
What Happened?
On the morning of October 1, 2025, the Walt Disney World dining reservation system experienced a temporary outage. Guests using the My Disney Experience app were greeted with the following message:
Pardon the Inconvenience
At this time, we are unable to make or modify dining reservations online or over the phone. We apologize for any inconvenience.
The outage also affected the dining reservation functionality on the Walt Disney World website, leaving guests unable to access or update their plans.
Resolution
By 9:30 AM, the system was back online, and guests were able to resume making and modifying dining reservations.
How to Handle Future Outages
Stay Informed
If you encounter a similar issue, check the My Disney Experience app or the Walt Disney World website for updates. Disney typically posts notifications about outages and their resolution status.
Alternative Options
While the system is down, consider these alternatives:
- Visit Guest Services: Cast Members at Guest Services locations in the parks or resorts may be able to assist with dining arrangements.
- Call Disney Dining: Although phone lines may also be affected, it’s worth trying the Disney Dining number at (407) 939-3463 for assistance.
Plan Ahead
To minimize the impact of potential outages, make dining reservations as early as possible. Reservations can be made up to 60 days in advance for most dining locations.
Tips for Guests
- Check for Updates: Monitor the My Disney Experience app for real-time notifications about system functionality.
- Be Flexible: Have backup dining options in mind in case your preferred reservation is unavailable.
- Contact Disney: If the outage persists, reach out to Disney’s support team for assistance with your plans.
Conclusion
While the recent outage of Walt Disney World’s dining reservation system was a temporary inconvenience, it highlights the importance of planning ahead and staying informed. By understanding how to navigate such situations, guests can ensure a smoother experience during their visit.
Written by
Rachel Van Norman
Contributing Writer
Rachel fell deeply in love with all things Disney as a little girl. Now as a wife and a mother herself, she shares this Disney obsession with her son and everyone around her. From her love of princesses to eating all the Disney food, Rachel spends her time radiating Disney magic and keeping everyone up to date on Disney news.
