Disney Vacation Club has announced the closure of its Member Services offices on June 19, 2025, in observance of the Juneteenth holiday. This temporary pause in services is an acknowledgment of the historical importance of the day, which commemorates the emancipation of enslaved peoples in the United States. While operations will resume the following day, members are encouraged to plan accordingly during the closure period.
Below, we’ll explore the details of this announcement, the alternative tools members can utilize, and the historical and cultural significance of Juneteenth.
Details of the Closure
Why Member Services Offices Are Closing
The closure of DVC Member Services, Member Administration, and Member Accounting aligns with Disney’s decision to observe Juneteenth, a federal holiday first recognized in 2021. This pause in operations honors the significance of June 19, 1865, when enslaved individuals in Texas were informed of their freedom, marking the end of slavery in the United States.
Duration of the Closure
Member Services offices will be unavailable throughout the day on Thursday, June 19, 2025. All services are scheduled to resume promptly at 9 a.m. on Friday, June 20, 2025. This one-day break affects Member Services’ regular operations, emphasizing a need for members to plan ahead.
Using Online Resources During the Closure
DVCMember.com Capabilities
During the closure, Disney Vacation Club members can still manage various account tasks using the official DVCMember.com website. This online portal offers a range of self-service tools, ensuring that members can continue to plan and manage their vacation needs without interruption. Key features include:
- Making and Modifying Reservations: Members can book new stays or adjust their existing plans using the site’s reservation system.
- Banking Points: The platform allows for seamless banking of points into future use years, which is particularly important for those approaching deadlines.
- General Account Management: Updates to personal and account information can also be made, ensuring organizational needs are still met.
Preparing for Requests That Require Member Services
For inquiries or requests that cannot be completed through DVCMember.com, members are encouraged to plan ahead by contacting Member Services prior to June 19. This ensures all urgent matters are resolved before the temporary closure.
Walt Disney World Operations on Juneteenth
Theme Parks and Resorts Operating as Usual
It’s important to note that while Member Services will be closed, Walt Disney World theme parks and resorts will maintain standard operations on the Juneteenth holiday. Visitors can expect regular park hours, dining options, and scheduled events to proceed as planned.
Recognizing Juneteenth Across Disney Properties
Observing Juneteenth complements Disney’s broader efforts to highlight cultural significance and inclusivity. This closure serves not only as a logistical update but also as a reflection of Disney’s acknowledgment of important cultural milestones in history.
Planning Ahead for Disney Vacation Club Members
Communicating with Member Services Early
Members are encouraged to review their vacation plans and address any immediate needs with DVC Member Services before June 19, 2025. This approach helps to ensure any time-sensitive requests or questions are resolved without last-minute complications.
Utilizing Online Tools Effectively
By familiarizing themselves with the robust features of DVCMember.com, members can continue to make reservations, bank points, and perform other important tasks, even in the absence of the Member Services team for the day.
Final Thoughts
By providing access to robust online tools and a clear communication plan, DVC ensures members can continue to manage their accounts with minimal disruption. Members are encouraged to plan ahead and take advantage of online resources during this time.
Written by
Rachel Van Norman
Contributing Writer
Rachel fell deeply in love with all things Disney as a little girl. Now as a wife and a mother herself, she shares this Disney obsession with her son and everyone around her. From her love of princesses to eating all the Disney food, Rachel spends her time radiating Disney magic and keeping everyone up to date on Disney news.
