Understanding the Recent Changes to Disney’s Disability Access Service Policy



Disney’s New Advanced Disability Access Service

Walt Disney World recently introduced a small yet significant update to the Disability Access Service (DAS) policy. This service supports guests with disabilities, offering accommodations to help them better enjoy the parks. While the change might seem minor—a single word removed from the policy—it could have meaningful implications for how eligibility is determined. Here’s everything you need to know about this change, what it means, and how it may affect guests visiting Disney Parks.

What Changed in the DAS Policy?

The recent update involves the removal of the word “only” in the description of who the DAS program is designed to assist. Previously, the policy stated that DAS is intended to accommodate “only those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.” The word “only” has been removed, relaxing the language around eligibility.

Here’s the new wording:

DAS is intended to accommodate those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.

Walt Disney World

While the focus on developmental disabilities remains, the removal of “only” suggests the possibility of extending accommodations to a wider range of guests. How eligibility is assessed, however, still depends on Disney’s internal processes, which remain consistent with the “spirit” of the policy.

Potential Implications of the Change

The updated wording may provide Disney more flexibility in deciding who qualifies for the DAS program. While the exact reasoning behind the change hasn’t been publicly detailed, it’s possible this adjustment is aimed at addressing legal considerations around inclusivity.

This could lead to a broader interpretation of eligibility, potentially opening access to guests who may have previously been disqualified under the stricter wording. For example, conditions outside of developmental disabilities might now be more carefully reviewed on a case-by-case basis.

However, it’s important to note that the change doesn’t alter the core purpose of DAS. It remains a tool to assist those who cannot wait in traditional lines due to conditions like autism or similar disabilities. Also, DAS is not a “skip-the-line” service but rather a system that issues return times equivalent to posted wait times, allowing guests to experience attractions without physically standing in line.

Why These Changes Matter

These adjustments follow a broader overhaul of the DAS system in 2024, which included stricter eligibility guidelines that faced criticism from some guests. The recent wording change may signal an effort by Disney to refine its approach and balance accessibility with operational needs. Ultimately, by slightly broadening the language, Disney appears to be acknowledging the complexities that come with accommodating a wide array of disabilities.

How Guests Can Prepare

For guests planning to use DAS, this change highlights the importance of understanding the eligibility requirements and how the system works. Pre-registration through the Disney website or in-person discussions with Guest Relations upon arrival will remain essential steps. If you’re unsure about your eligibility, speaking with a Disney representative directly can provide clarity and help set expectations for your visit.

Wrapping Up

The recent update to Disney’s DAS policy wording may open doors for more guests to qualify, though the overall purpose of the service remains the same. By fine-tuning the language, Disney appears to be providing flexibility while maintaining its focus on assisting those with developmental disabilities. If you or a loved one rely on DAS, it’s worth exploring how this change might impact your Disney vacation plans.

For more details on the Disability Access Service and other accommodations available at Disney Parks, visit Disney’s official website or speak with a Guest Relations Cast Member during your visit.

For more updates on the latest developments at Walt Disney World, stay tuned to the DVC Shop blog and subscribe to our newsletter to get our latest articles delivered to your inbox.

Written by

Rachel Van Norman


Contributing Writer

Rachel fell deeply in love with all things Disney as a little girl. Now as a wife and a mother herself, she shares this Disney obsession with her son and everyone around her. From her love of princesses to eating all the Disney food, Rachel spends her time radiating Disney magic and keeping everyone up to date on Disney news.

Got Something On Your Mind?

Your email address will not be published. Required fields are marked *


The reCAPTCHA verification period has expired. Please reload the page.