As the holiday season approaches, Disney Vacation Club members planning trips for Christmas and New Year’s Eve should be aware of adjusted operating hours for key DVC services. The period around the holidays is one of the busiest times at Walt Disney World, leading to some modifications in service availability.
This guide provides a clear overview of the holiday schedule for DVC Member Services and other important member-related operations to help you plan accordingly.
DVC Member Services Holiday Hours
Disney Vacation Club has announced its operating schedule for Member Services, Member Accounting, and Member Administration during the 2025 Christmas and New Year’s holidays. Members needing to contact these departments by phone should take note of the following closures.
Christmas Week Schedule
- Wednesday, December 24, 2025: All departments will close early at 3:00 p.m. Eastern Time.
- Thursday, December 25, 2025: All departments will be closed for the entire day.
- Friday, December 26, 2025: Normal operations will resume at 9:00 a.m. Eastern Time.
New Year’s Week Schedule
- Wednesday, December 31, 2025: All departments will close early at 3:00 p.m. Eastern Time.
- Thursday, January 1, 2026: All departments will be closed for the entire day.
- Friday, January 2, 2026: Normal operations will resume at 9:00 a.m. Eastern Time.
While phone services will be unavailable during these times, the Disney Vacation Club website will remain accessible for most administrative needs. Members can still use the site to make online reservations, pay annual dues, or bank points, provided there are no scheduled maintenance periods.
Important Information on Member Perks and Access
Traveling during the peak holiday season often comes with certain restrictions and blockout dates that members should keep in mind.
Walt Disney World Sorcerer Pass Blockouts
For DVC members who hold the Walt Disney World Sorcerer Pass as their Annual Pass, blockout dates are in effect during this period. Sorcerer Pass holders will not be able to use their pass for theme park admission from its last valid day through January 1, 2026. Park access for Sorcerer Pass holders will resume on Friday, January 2, 2026.
DVC Member Discounts and Perks
While Disney Vacation Club does not publish a formal list of blockout dates for member discounts, it is common for these perks to be suspended on Christmas Day and New Year’s Day. This can affect discounts on dining, merchandise, and other experiences. It is always a good practice to confirm with a Cast Member at the point of sale whether your DVC discount is applicable before making a purchase.
Top of the World Lounge Access
Access to the Top of the World Lounge at Bay Lake Tower at Contemporary Resort is often restricted during the busiest holiday nights. While no official announcement has been made for the 2025 season, access in previous years has been limited to registered guests staying at Bay Lake Tower on select nights around Christmas Eve and New Year’s Eve. On days when these restrictions are in place, signage is typically posted in the resort’s lobby to inform guests.
Conclusion
Planning a Disney Vacation Club trip during the Christmas and New Year’s holiday is a magical experience, and knowing about these operational adjustments can help ensure a smoother vacation. Be sure to handle any urgent DVC business before the scheduled closures and always double-check perk availability in the parks. By staying informed, you can navigate the busiest time of the year with ease and focus on making wonderful holiday memories.
Written by
Rachel Van Norman
Contributing Writer
Rachel fell deeply in love with all things Disney as a little girl. Now as a wife and a mother herself, she shares this Disney obsession with her son and everyone around her. From her love of princesses to eating all the Disney food, Rachel spends her time radiating Disney magic and keeping everyone up to date on Disney news.
